Top 2 Tips: Listen to your heart and check they are accredited
What does listening to your heart mean?
Trust what you feel. Does the language and feeling of the website suit you and can you trust it?
For example does the company scream buy now, only 3 hours left, quick, hurry, 80% reduced just today and then next week and next month you go back and the same deal is there at the same price?
Are you comfortable with that approach – perhaps you like it and all the excitement and adrenalin of being on a scary ride at an amusement park? Maybe after all that you really will need a holiday! Alternatively, perhaps you prefer a different approach where the prices are always excellent, everything is clear and upfront and there are real, friendly people available to speak to you 7 days a week.
If the latter is your cup of tea then Travelbay fits the picture to a tee :)
What does accredited mean and why is that important?
These days there are plenty of online deal sites and travel agents that work from home. There is no government regulatory body in Australia so the simplest thing to look for is to ensure that they are members of AFTA (The Australian Federation of Travel Agents). In order for an agent to be a member of AFTA, they have to be accredited with ATAS (Australian Travel Accreditation Scheme). This requires meeting strict criteria.
A few things to consider:
- Is the travel agent accredited, if so, with whom?
- Are their refund, complaints and cancellation policies clear, easy to understand and easily found on their website?
- Is there a secure payment system when purchasing online?
- Are their contact details easy to access?
- Do you know who you are dealing with?
Travelbay is a member of AFTA and CLIA and is ATAS accredited.
We also choose to go above and beyond the ATAS regulations to meet our own standards of integrity.