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Travelbay is an Australian based online travel site providing well priced and lovingly selected small group and custom tours and holidays around the world.
Whilst our shop front is via the internet, we are all very real people and available over the phone and by email. In fact our business is all about people. We love providing people with fantastic holidays and service.
We only work with selected and trusted suppliers that we have great relationships with. Due to this connection and because we keep our overheads and margins down, Travelbay is able to offer many wonderful tours at a permanent and substantial discount to the recommended retail price (RRP).
It is our view that your holiday starts on booking so we do not employ any high stress sales tactics and would prefer you took your time and purchased exactly what works for you in the time that works for you. Organising your holiday should be part of the fun and we also love hearing about your experience when you return. We are here for the very long term and many of our customers are repeat customer who become our friends!
We also go the extra mile in providing our customers with quality assurance. Travelbay is an accredited member of ATAS (Australian Travel Accreditation Scheme) and a member of AFTA (Australian Federation of Travel Agents) and we are authorised representatives of Cover-More Travel Insurance.
A lot of our customers come as referrals from other customers and we greatly appreciate all the loving feedback we receive from our travellers:
Joint Managing Director
Travel was instilled in Nikki from a young age as her father was an ambassador and she lived and travelled in many countries. Driving holidays though Italy, France and other European countries were the norm for Nikki from age 6. By age 17 she was backpacking in South America. As an adult, her adventures continued and she has visited many corners of the globe and called many a country home.
After completing two University degrees, the world awaited and Nikki travelled, lived and worked in South East Asia, Mexico, Central America, the Caribbean and India.
As a mum of an 8 year old boy, her days of buying a one way ticket have been replaced with shorter holidays – which she tries to fit in as regularly as she can.
Nikki’s other talents lie in business management and administration. If it needs organising or managing, Nikki has it taken care of. Her attention to detail and care are legendary. With a knack for writing, a degree in Marketing and Management and a Certificate IV in Travel and Tourism, Nikki is a valuable asset to our team at Travelbay, our clients and our partners.
Nikki shares: “I spent my life preparing for my role at Travelbay. I love arranging travel for people. I’ve travelled to many places and I know first hand what a wonderful experience travel can be. The world is an amazing place with so many beautiful spots and it’s to these places that I love giving our customers the opportunity to experience.”
Nikki is also the Director of Simplicity in Living, a service supporting people to declutter and clear the unwanted from their lives so they can live in and travel with more clarity.
Joint Managing Director ~ Justice of the Peace
Nicola brings her extensive hands on business, life, travel and management experience to Travelbay.
She was born in London and went on different overseas holidays with her family every year. Nicola left home at 15 and during the next couple of years worked, studied and hitched around the world before commencing training as a registered nurse. Following a ten year successful career as a District Nursing Sister in London she once again took off and lived and worked in several European cities developing her business and entrepreneurial skills.
In 1993, Nicola met and married Christoph Schnelle and immigrated to Australia. For the next 9 years Nicola was the founding Director and CEO of a multi award winning Legal Electronic Publishing and IT Company. During that time Nicola was instrumental in raising $7 million in funding and growing the business from one employee (herself) to 35. She sold the Sydney based business in 2003 and moved to Northern NSW for a lifestyle change.
Nicola has also long been involved in many projects in a voluntary capacity. At present she leads a global team of volunteers producing hundreds of free audio and content for www.unimedliving.com, a website that redefines the meaning of Health and Well-Being.
Nicola shares: “It is a great joy to work with my gorgeous colleagues and customers at Travelbay and it certainly keeps me young and playful!"
Director and Consultant
Christoph Schnelle is a qualified and licensed Financial Advisor, with many accreditation after his name and has a Masters in Medical Statistics.
Christoph owns and runs In Your Interest Financial Planning, a very successful Financial Planning and Insurance business with clients Australia wide. This is the perfect business for Christoph as he loves being with people and supporting them to live in their financial fullness.
Christoph’s prior experience includes founding and running a multi-million dollar business in Sydney, buying and selling 31 personal investment properties and authoring three international patents in the computer data storage field.
He now brings his skills, wealth of knowledge and immense clarity to Travelbay for whom he acts as a consultant, technical master, voice of reason and much more.
Christoph shares: “My gorgeous, wife Nicola and I, work and live together 24/7 on our financial advice business, our travel business and our volunteer activities in Australia.
I support a lot of medical and healing related professionals in setting up and running research projects so they can present their findings to the world. The most amazing part of my life is how much fun and joy I have every day – whether it is consulting to Travelbay and providing day to day support, transforming people’s financial situation, studying statistics, shopping and cooking, giving and receiving advice – whatever it is, I have a great time both with others and myself!”
Fiona is a wise, super capable and well-loved member of the Travelbay Team and family.
With a long and esteemed background in customer service and high level administration, combined with a natural cheerful disposition Fiona is the full package and a great asset to Travelbay.
Fiona is ideally placed to look after our customers and attend to all the details and logistics to ensure every detail is taken care of with their bookings. She also helps out in any and every other area of the business as needed and brings a smile to our face each morning when we see her as she has a gorgeous unique dress sense and wears great hats!
Rachael is super gorgeous and speaking to her on the phone is sure to brighten your day.
With an extensive background in business administration Rachael is an amazing support in the day to day running of Travelbay as well as being an integral part of our customer service team. She takes care of many of the finer details in the office and is an absolute joy to be around. When Rachael laughs, it’s impossible not to join in!
Having travelled the North of India and recently visited Hoi An in Vietnam, Rachael understands people’s love for travelling and takes the upmost care in providing excellent service to support you in creating the holiday of your dreams.
Rachael contributes her time on a voluntary basis to the global website Esoteric Women’s Health. She enjoys connecting with many women around the world to publish their stories of health and wellbeing and supports the website with her eye for detail and design.
We are nothing without all our wonderful customers and colleagues. So first thanks to our gorgeous customers many of whom have become friends and travel with us every year.
Huge thanks to all our gorgeous colleagues, tour operators and tour guides around the world who have become part of the Travelbay extended family and take such beautiful care of our customers.
A big note of appreciation to Michael Benhayon from GMSounds who wrote, played and produced the joyful theme music you hear on our videos and also to Miranda Benhayon who sings the lovely few words at the end.
Many thanks to Jonathan and Heidi Baldwin from Evolving Media who do a wonderful job supporting us by editing and putting together our travel videos.
|Sagar Dhawan from Shop Tweaks has been supporting us with our website since the very beginning. We are constantly making little changes here and there and Sagar makes everything possible and fun. He is absolutely wonderful, super responsive, brilliant at what he does and we are very glad and lucky to have him on our team.|
Chan Ly is ever ready to produce all the helpful little maps that you find under the Insights Sections of our tours and holidays.