In order to obtain accreditation, ATAS thoroughly investigates a business including business plans, insurance, financial statements, liquidity, customer service criteria, privacy policies, refund policies, legal agreements and so forth.
There are no compulsory or legal requirements in Australia for travel agents to be licensed or accredited, but we chose to go through the process to provide that extra bit of comfort for our customers.
Regardless of whether it is required or not, of our own volition we hold ourselves to the highest possible standards of service, compliance and integrity.
All funds received from customers are paid into a Trust account and secured against holidays purchased.
If you check the Travelbay About page – you will see more about the background, qualifications and extensive experience of our Directors.
You are welcome to ring us to say hello or ask any questions. Our head office is in Goonellabah (near Lismore and Byron Bay), New South Wales, Australia.
We are very real, caring and pretty awesome people who are here to provide you with great service and holidays.
We love what we do, have a fantastic relationship with our tour operators and are here for the long term. Many of our customers have become friends, book repeat holidays with Travelbay and tell all their friends about us. This is how our business continues to grow and expand and is something we greatly appreciate.