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Travelbay is a member of the Australian Federation of Travel Agents (AFTA) and Australian Travel Accreditation Scheme (ATAS) accredited. We are also members of ACS, the AFTA Chargeback Insurance Scheme.
In order to obtain accreditation, ATAS thoroughly investigates a business including business plans, insurance, financial statements, liquidity, customer service criteria, privacy policies, refund policies, legal agreements and so forth.
There are no compulsory or legal requirements in Australia for travel agents to be licensed or accredited, but we chose to go through the process to provide that extra bit of comfort for our customers.
Regardless of whether it is required or not, of our own volition we hold ourselves to the highest possible standards of service, compliance and integrity.
All funds received from customers are paid into a Trust account and secured against holidays purchased.
If you check the Travelbay Travelbay About Page – you will see more about the background, qualifications and extensive experience of our Management Team.
On our Customer Reviews and Testimonials page you will see what our customers have to say.