Your contract with Travelbay commences upon us providing you with a booking confirmation (not upon payment).
By purchasing this tour you confirm that you have read, understood and agree to these terms and conditions.
All prices we list are in AUD unless otherwise stated and include GST where payable.
This package, including any unused portion, cannot be exchanged for other services or cash.
Some accommodation providers may require that you present a credit card or cash deposit upon check-in to cover any additional expenses that may be incurred during your stay, for example mini-bar. You are responsible for the payment of any such additional expenses.
Please check baggage allowance prior to travel. The allowance may vary according to the destination, airline, cruise or coach operator. You are responsible for any excess baggage fees.
It is your responsibility to ensure you have a valid visa, if required.
Passport and visa regulations can change and it is your responsibility to ensure that you possess the relevant travel documents before you travel. Delays can be experienced in obtaining a passport or visa, so you are advised to apply in plenty of time. We accept no responsibility in any regard in relation to customers who are denied entry to a country because they do not possess the correct travel documents.
It is also your responsibility to ensure that you hold a passport that is valid for at least six months beyond your date of return. If you hold multiple passports, you may be required to present your passport of residence on departing that country. If you hold a passport for a country to which you are travelling, you may be obliged to produce that passport on entering the country. Accordingly, you could be obliged to carry more than one passport when travelling overseas. You should make your own enquiries in relation to your specific circumstances and requirements.
It is your responsibility to ensure that all your details are recorded correctly. Any request for a name change after documents have been issued may incur amendment fees or result in the original booking being cancelled and in the case of airlines, the loss of a seat.
When purchasing flights, cruises and other carriage and travel services, the name on the passport must match the name on the ticket otherwise you may not be able to travel and insurance may be invalid. If, after purchasing products or services but before traveling, any member of your party changes their name you must notify the relevant carrier, or us, immediately so that the necessary changes can be made to your documentation. You may incur a fee.
Travelbay recommends you check with your doctor as to any immunisations that you may require or that are recommended for your travels. Alternatively, you can visit The Travel Doctor or Travelvax for more information. For those of you who have any medical conditions please also ensure you are fit to travel and have all the medication you need with you. Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.
Many but not all suppliers have facilities for people who require assistance. If you have any disabilities or require special assistance, please let us know at the time of booking so we can check if suitable services are available.
It is your responsibility to review travel prohibitions, warnings, announcements and advisories issued by the relevant government agencies prior to booking travel or departing to international destinations. For Australian travellers, information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found on the Australian Government's travel advisory and consular assistance service website currently located at http://www.smarttraveller.gov.au. For travellers from other countries we recommend you check the travel recommendations of your country.
By offering reservations for travel-related products or services in relation to particular international destinations, Travelbay does not represent or warrant that travel to such points is advisable or without risk, and Travelbay is not liable for damages or losses that may result from travel to such destinations.
Travelbay sells tours on behalf of other Suppliers/Tour Operators. We rely on the relevant third party suppliers. Travelbay and the airlines, hotels and other Suppliers providing Services made available on or through this Website are independent parties and are not related parties. To the fullest extent permitted by law, Travelbay is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such Suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
Whilst we take great care to provide clear and accurate information, there may be occasions where there are inaccuracies or errors. To the maximum extent permitted by law, Travelbay does not guarantee the accuracy of, and disclaims liability for, any errors or other inaccuracies relating to the information, descriptions and activities displayed on this website and in our promotional material.
All accommodation and hotels are subject to change. If the stated hotel is not available a hotel of a similar standard and location will be booked.
Hotel ratings displayed on this Website and in our promotional material are intended only as general guidelines, and Travelbay does not guarantee the accuracy of the ratings. Hotel room images are representative only and the actual room occupied may vary in inclusions and décor.
In some circumstances, some specific products or services as contained on this website and promotional material may not be available due to circumstance beyond our control. In that situation, we will do our best to provide replacement products and / or services of a comparable nature and quality. Travelbay and our respective Suppliers make no guarantees about the availability of specific products and services.
Subject to relevant laws, if Travelbay merges, sells or otherwise changes control of our business or this Website, we reserve the right, without giving notice or seeking consent, to transfer or assign your Personal Information, content and rights that we have collected from you and any agreements we have made with you.
Travelbay reserves all intellectual property rights, including but not limited to, copyright in material and/or services provided by us.
If you have any questions please email us 24/7 or call us Monday to Friday on 1800 020 020 to speak with one of our friendly team.
Thank you for reading these terms and conditions. We hope you have a wonderful holiday.