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Vietnam and Cambodia – Best of Both in 13 Days - is currently on backorder. You may still purchase now though and we'll ship as soon as more become available.
ITINERARY

Hanoi to Ha Long Bay, Hoi An, Ho Chi Minh City and Siem Reap, Cambodia: 13 days

Start your tour in Hanoi, Vietnam's capital in the North. Cruise the emerald waters of Ha Long Bay. Fly to Hoi An, one of our favourite towns for a wonderful few days. Fly to Ho Chi Minh (Saigon) and enjoy the bustling streets and food stalls before flying to Siem Reap in Cambodia to be wowed by the grandeur of the temples of Angkor Wat.

Travelbay Tip: Day 1 of this tour is the day you arrive. Many people whose flights arrive in the evening, choose to arrive a day earlier to give themselves time to settle in and see a bit of Hanoi, as on the morning of Day 2 you will be collected after breakfast and taken to Ha Long Bay. Should you wish to arrive a day earlier, we’d be happy to arrange accommodation at the same hotel you will be staying at on your tour. You will need to pay for the extra night, but you will still be collected on arrival by the tour guide/driver at no extra cost. There are many things to see and do in and around Hanoi. See here for more information about day tours. 

* Price includes 2 domestic flights within Vietnam and 1 flight from Vietnam to Cambodia, 12 nights' accommodation, transfers, guides, 17 meals and more. Price does not include international flights from your place of origin to Vietnam or returning from Cambodia.

We would be happy to provide you with a quote for international flights. Flights from Australia to Ho Chi Minh City are approximately $900-$1100 per person return. The actual price varies depending on departure city, time of year and luck of the draw! 

We also offer many other tours to Vietnam and Cambodia as well as private and custom tours of Vietnam. Please contact us for more information. 

Download Itinerary

Day 1: Arrival in Hanoi

On arrival in Hanoi you will be collected from the airport and transferred to your Hotel. The rest of the day is at your leisure.

Overnight in Hanoi: L'Heritage Hotel - Deluxe Room (3 Star) Hanoi Pearl - Deluxe Room (4 Star); Apricot Hotel - Sketch Room (5 Star)

Day 2: Cruise the emerald waters of Ha Long Bay

After breakfast you will be collected from your hotel by the cruise company for a drive through rice paddy fields to the UNESCO World Heritage site of Ha Long Bay. Translated as “where the dragon descends into the sea” experience the magic and wonder of nature. Take a cruise on a junk boat among the hundreds of limestone peaks topped in rainforest rising from the emerald waters. After lunch visit a grotto of gigantic stalactites and stalagmites. Along the way, anchor for a leisurely swim in a secluded cove. In the late evening you will drop anchor for an overnight stay on the Junk Cruise.

Note: Please bring an overnight bag with you, because you will not be able to (or want to) take all your luggage with you on the Ha Long Bay excursion and cruise. There would not be enough room to accommodate everyone’s luggage gracefully. You will be leaving from and returning to the same hotel in Hanoi where you can safely store your remaining luggage.

The shuttle bus from Hanoi to Ha Long Bay is operated by the cruise company. 

Overnight Ha Long Bay Junk Cruise: V'Spirit - Deluxe cabin (3 Star); Glory Legend Cruise - Deluxe cabin (4 Star); Pelican Cruises - Deluxe cabin (5 Star)

Meals included: Breakfast, lunch and dinner

Day 3: A leisurely cruise in Ha Long Bay & Street Food tour in Hanoi

Early mornings are a wonderful time and are when Ha Long Bay is at its best. Enjoy the views from the deck of the cruise and spend the morning at your leisure – sit back and enjoy this unique landscape. After lunch return to Hanoi by shuttle bus.

Enjoy an evening walking Street Food Tour in Hanoi with your guide in the Old Quarter.

Gain an insight into the intricacies and traditions of Vietnamese food culture including details on ingredients and historical backgrounds of popular Northern dishes. Eat as you go, walking through the maze of bustling streets, trying seasonal fruit and sampling tasty French-inspired snacks from a street cart. Try the famed Hanoi dishes such as Bun Cha Ta (a grilled pork and noodle dish) and Banh Cuon at a local eatery and watch as the skilled chefs demonstrate how this tasty dish is put together.

Continuing into the atmospheric heart of the Old Quarter, wander past street stalls and quiet residential lanes where you can observe local life that has changed little since Hanoi was founded over 1000 years ago - a hint at why it is called the "Old Quarter".

The next two snack stops are at outdoor BBQ stalls. Sit down with the Hanoi locals and sample various meat, vegetable and bread specialties that are flame grilled over hot coals for extra flavour. It’s now time for dessert!

Your local guide will then take you to one of Hanoi’s best kept secrets - Banh My Hanoi - a hidden street food restaurant where you can taste the top street foods in Hanoi including Vietnamese Rice Wine and the famous Egg Coffee. This hard-to-find café is one of the few left in the narrow street inside the old quarter of Hanoi. 

Please note: If you have any special dietary requirements, please let us know so that we can accommodate your needs and wishes. 

Overnight in Hanoi: L'Heritage Hotel - Deluxe Room (3 Star) Hanoi Pearl - Deluxe Room (4 Star); Apricot Hotel - Sketch Room (5 Star)

Meals included: Breakfast, lunch and dinner

Day 4: A day of leisure and a flight to Hoi An

Today you will be taken to the airport in time for your flight to Da Nang. On arrival in Da Nang you will be met at the airport and driven to Hoi An (approximately a 45 minute drive). Enjoy the rest of the day at leisure in Hoi An.

The Hoi An entrance fee is included. When you arrive in Hoi An, please remind your guide to give it to you. It is a compulsory ticket and it is recommended to keep this in your pocket during your stay in Hoi An. Sometimes the town security will ask you to show the ticket and if you do not have it, you will need to buy another one at around USD7.

Overnight in Hoi An: Hoi An Village Villa - (Budget); Kim An - Superior Room (3 Star); Thanh Binh Riverside (4 Star); Sunrise Resort - Ocean Deluxe Room (5 Star)

Meals included: Breakfast

Day 5: Hoi An Eco Tour and Cooking Class

Today is a day to experience the local life and cuisine of Hoi An.

Begin with a trip to the local markets - the morning time is when they are at their peak. Your guide can give you some bargaining tips as well as explain the ingredients that you will buy for your cooking class. 

Next, head to the water and hop into a coracle - a traditional round boat where you can paddle on the canals of the Bay Mau Nipa Forest. This is a great fun!

Your guide will show you the folk game “bit mat dap nieu”. Then take a short break with local tea before your cooking class with the local chefs. The chefs will teach you how to cook Vietnamese food and after you can enjoy your self-made lunch. 

Then relax on a sightseeing tour on the Thu Bon River by boat before being taken back to your hotel around 3pm. 

Overnight in Hoi An: Kim An - Superior Room (3 Star); Thanh Binh Riverside (4 Star); Sunrise Resort - Ocean Deluxe Room (5 Star)

Meals included: Breakfast and lunch

Day 6: Explore Hoi An – a wonderful town with great shops, tailors, river, beach, cafes and more

Today is a free day. Hoi An offers something for everyone. You can relax at the beach, enjoy great shopping and discover the grace and history of this well preserved ancient town. It is a culinary mecca with a laid back nature. The old-town character and friendly openness of the locals of Hoi An is a delight.

Overnight in Hoi An: Kim An Hotel - Superior Room (3 Star); Thanh Binh Riverside (4 Star); Sunrise Resort - Ocean Deluxe Room (5 Star)

Meals included: Breakfast 

Day 7: Fly to Ho Chi Minh City, the bustling and charming city of the South

Today is at your leisure until your airport transfer for a flight to Ho Chi Minh City. You will be met on arrival in Ho Chi Minh City and taken to your hotel. From temples to sky scrapers, museums, French architecture, shops and food stalls – Ho Chi Minh City has plenty to explore. 

Overnight in Ho Chi Minh City: Le Duy - Deluxe Room (3 Star); Muong Thanh Hotel - Deluxe Room (4 Star); Grand Hotel - Deluxe Room (5 Star)

Meals included: Breakfast

Day 8: Visit the Mekong Delta

Today you will be collected from your hotel and driven to the Ben Tre province, also known as land of Coconut, in the Mekong Delta. The drive is around 2 hours and on arrival in Ben Tre you can explore coconut workshops and the art of mat weaving in local houses. You can relax in the village or wander around observing the locals go about their daily life.

When it is time for lunch, board a Xu Loi - a kind of motorised rickshaw and be taken to a riverside restaurant. After lunch you can either relax at the restaurant or take a bike ride around the lovely countryside. Then take a trip in a sampan through the canals and visit the local Ben Tre market before your transfer back to Ho Chi Minh City.

Overnight in Ho Chi Minh City: Le Duy - Deluxe Room (3 Star); Muong Thanh Hotel - Deluxe Room (4 Star); Grand Hotel - Deluxe Room (5 Star)

Meals included: Breakfast and lunch

Day 9: At leisure in Saigon

Today enjoy a day at leisure in Ho Chi Minh City. You may like to visit District 1 - the central part of the city and home to many of the sights and museums. If you would like to arrange a day tour, you can see some examples here of half day tours and here for full day tours.  

Overnight in Ho Chi Minh City: Le Duy - Deluxe Room (3 Star); Muong Thanh Hotel - Deluxe Room (4 Star); Grand Hotel - Deluxe Room (5 Star)

Meals included: Breakfast

Day 10: Travel to Siem Reap – the gateway to Angkor Wat

Today you are free at leisure until you will be taken to the airport for your flight to Siem Reap, Cambodia. On arrival you will be met at the airport and taken to your hotel. Siem Reap is the gateway to the temples of Angkor Wat and with world class dining, shopping and spas, there is much to explore. 

Overnight in Siem Reap: Claremont Hotel - Superior Room (3 Star); La Niche D'Angkor - Deluxe Room (4 Star); Angkor Palace Resort - Deluxe Room (5 Star)

Meals included: Breakfast

Day 11: Full Day tour of the majesty and magic of Angkor Wat

Today you visit the temples of Angkor Wat. A UNESCO World Heritage Centre, the temple complex is the largest religious monument in the world. Visit the South gate of Angkor ThomBayon, Baphuon, Phimeanakas, Terrace of the Elephants, Terrace of the Leper King and Ta Prohm temples where trees clasp the temples in their mighty roots. Angkor Wat is the iconic temple and is spectacular. It is an experience not to be missed. 

Overnight in Siem Reap: Claremont Hotel - Superior Room (3 Star); La Niche D'Angkor - Deluxe Room (4 Star); Angkor Palace Resort - Deluxe Room (5 Star)

Meals included: Breakfast 

Day 12: At leisure in Siem Reap and Angkor Wat

Today is a day at leisure in Siem Reap to explore the city by yourself or re-visit the temples. 

Overnight in Siem Reap: Claremont Hotel - Superior Room (3 Star); La Niche D'Angkor - Deluxe Room (4 Star); Angkor Palace Resort - Deluxe Room (5 Star

Meals included: Breakfast

Day 13: Time to go home or on to your next adventure

The tour ends today and you will be taken to the airport in time for your flight. 

Meals included: Breakfast

 

Note: You can choose to do more or less tours than those included in the above itinerary.

Should you wish to not participate in any tour - please let your tour operator know at the time and be aware that we are not able to provide any refunds or discounts. 

Should you wish to participate in more tours on days where we offer leisure time, you can find a sample of what is available here. Please note you will need to pay any additional costs for any tour that is not part of the existing itinerary.

INCLUSIONS
Inclusions:
  • 13 day incredible tour of Vietnam and Cambodia – If you want the best of the region in under 2 weeks – this is it!
  • 11 nights' accommodation and one night aboard a junk in Ha Long Bay.
  • Feast upon the yummy Vietnamese and Cambodian cuisine with 17 meals included.
  • 3 internal flights – Hanoi to Da Nang; Da Nang to Ho Chi Minh and Ho Chi Minh to Siem Reap.
  • All airport transfers – your tour guide will be there to meet you on arrival and get you to the airport on time for your departure.
  • English speaking guide (in each location you will have a different guide).
  • Entrance and sightseeing fees as stated in the itinerary.
Highlights:
  • Journey from the North to the South of Vietnam then fly to Cambodia for a tour of Angkor Wat.
  • Overnight on a junk cruise amongst the hundreds of islets and limestone cliffs of Ha Long Bay.
  • Discover the street food delights on a guided tour in the Old Quarter of Hanoi. 
  • Enjoy the grace of Hoi An and delight in the old town character, great shops and friendly people of this charming town.
  • Learn the art of Vietnamese cooking with a cooking lesson
  • Enjoy a paddle boat Eco tour on the canals of the Bay Mau Nipa Forest. 
  • Discover the bustling city and rich culture of Ho Chi Minh City.
  • Visit Ben Tre in the Mekong Delta, gain an insight into local life and take a trip in a sampan through the canals.
  • A full day tour of Angkor Wat and surrounding temples, including Angkor Thom where the tree roots hug the door ways and Bayon known for the huge 216 faces carved into the towers.
  • Relax in the resort town of Siem Reap enjoying local cuisine and shopping
MORE INFO

How to get there:
This tour starts in Hanoi, Vietnam and ends in Siem Reap, Cambodia.  

There are many domestic flights from Ho Chi Minh to Hanoi and Siem Reap as well as direct flights from Singapore and other international airports.

Travelbay works together with an excellent corporate flight booking company and is happy to provide you with a quote and organise your flights. We charge a $50 booking fee for this service. Alternatively, if you would like to arrange flights yourself you can find more information and suggestions here.

If you are wanting to know more about how far it is between destinations and how long your flight will take, you can visit www.travelmath.com and use their trip calculator.

Timezones:
To help you calculate the time difference we recommend World Time Buddy.

Visa information:

Vietnam
Most nationalities require a visa when travelling to Vietnam. You need to apply for and receive your visa before you leave Australia. This can be done up to 6 months in advance. 

It is best to obtain your visa directly from the Vietnam embassy. We have always found them to be very quick and reliable.

You can find the Embassy instructions and more information here.

You can download the application form here.

Generally the following information is required:

  • Personal details.
  • One passport photo taken within the last year.
  • Your estimated dates of arrival into and exit from Vietnam.  Make sure you do not estimate or put a date later than you actually arrive.
  • Whether you want a single entry or a multiple entry visa.
    • Please note: if you are to exit and re-enter Vietnam on the same trip, you will need a multiple entry visa. For example, if you are doing a Vietnam & Cambodia tour and then going back to Vietnam (even if only for a night), you will need a multiple entry visa.
  • Address you will stay at in Vietnam – it is fine to put your initial hotel/place of stay.

Once you have completed the application form you will need to post this to the Vietnamese Embassy along with the following:

  • A valid passport. Please ensure your passport is valid for 6 months or more from the time of your return to Australia.
  • A return self-addressed prepaid envelope – we recommend registered or express post envelopes for both sending and receiving so you can track delivery
  • Visa fee. You can pay by post office money order or bank cheque. Please contact the embassy for the latest rates as these can change. Last time we checked in 2017, a single entry visa from the Vietnamese embassy was $95. A one month multiple entry visa $120 and a three month multiple entry visa $150 – we always check before we send our forms.
  • If 2 of you are travelling together you can post your passports together with the one money order.

The normal processing time is 3 working days once received by the embassy, but post seems a bit slow these days. Therefore, we recommend leaving a minimum of 10 working days, but why not do it even sooner! An express service is possible and will need to be arranged directly with the embassy. 

You can also apply in person at the Embassy in Canberra or the Vietnamese Consulate in Edgecliff, Sydney.

For more information or questions please ring the embassy – they are very helpful but at time it can take a few attempts to get through.

Important Information in relation to Vietnam Visa Approval letters

We do not approve of or support 3rd party Vietnam Approval Letters for the following reason: 

  • Vietnam Approval Letters are NOT Vietnam Visas.
  • There have been many reports of fake letters and fake companies providing letters. The Vietnam Embassy have issued warnings in this regard.
  • Even if you get a genuine letter on arrival in Vietnam you have to take your letter to a counter, queue up (sometimes for as long as an hour), pay a fee and get your Visa BEFORE you can pass through immigration – this can cause quite long delays at a time you would not want one.
  • We recommend that you obtain your Vietnam Visa through the Vietnam Embassy in Canberra or the Vietnam Consulate in Sydney prior to departure – this is very quick and simple and can be done by post.
  • Should you urgently need a letter and for some reason cannot obtain a visa prior to departure such as due to short notice, our colleagues in Vietnam can obtain a legitimate approval letter for you, but you will of course still have to go through the queue process on arrival in Vietnam.

If you decide to go to a 3rd party to obtain a Vietnam Visa letter we cannot take any responsibility for the consequences should you not be able to gain entry to Vietnam or experience delays.

Cambodia
Most nationalities require a visa to enter Cambodia.

A visa can be obtained on arrival in Phnom Penh and Siem Reap. You will need the following information:

  • A completed visa application form (you can obtain the application form on your arrival)
  • Your current passport with at least 6 months validity
  • One recent passport sized photograph 
  • Appropriate visa fee. Last time we checked in 2017 this was USD35. It is best to have this in cash (US Dollars) for when you arrive. 

Currency information:
The currency used in Vietnam is the Vietnamese Dong and in Cambodia the Cambodian Riel. In Cambodia, the USD is widely accepted. 

What currency to take over there is a personal choice. Some people prefer to take US$ cash as a backup whilst others prefer to take AUD$ cash – it depends on what you are comfortable with. There are ATM machines readily available in Vietnam. Occasionally the older ATM's do not accept Australian debit cards and you may need to try a different ATM.

We recommend letting your bank know that you will be using your card in Vietnam to avoid them freezing any 'suspicious' activity.

Tipping and Tour Guides:
A few customers have asked us about tipping. Really this is a personal matter, not obligatory and at your discretion.

Some like to provide the tour guide with a few dollars a day and a little less for the driver. If you love your guide you can of course offer more – it really is up to you. 

Tour guides will not generally join you when eating – you are welcome to invite them though if you feel to.

Vaccination Information:
Travelbay recommends you check with your doctor as to any immunisations that you may require or that are recommended for your travels.  Alternatively, you can visit The Travel Doctor or Travelvax for more information. 

Climate:

Vietnam

Many people ask us about the weather in Vietnam.

There is not one simple answer so we have prepared a more detailed reply which you can find here.

    Dry season: Generally November to March (with some regional variations). 
    Wet season: May to October (with some regional variations).

    Peak season: 
    Vietnam is a popular destination all year round. The peak seasons for travel are from November to March and July to August. 

    The Lunar/Chinese New Year is a time when Vietnam all but comes to a standstill. Most people go home to their families and travel during this time is not recommended. The dates for the New Year change each year but usually it is in late January to February. Please note – we do not sell tours nor recommend travelling during this time. 

    Other dates to note include the following:

    • 24 April: Huna King Commemoration Day – this is celebrated in the Ninh Binh Province only
    • 30 April: Reunification Day – This day commemorates the soldiers who died in war during the 1800s and 1900s.
    • 2 September: National Independence Day – There are celebrations and fireworks in Hanoi and Ho Chi Minh City.
    • 4 October: Mid-Autumn Festival – Adults and children take to the streets to celebrate and float lanterns in the rivers and lakes. The Old Quarter in Hanoi and the Old Town of Hoi An are generally crowded.
    • 31 December – New Year’s Eve – January 1 is a public holiday and many people celebrate.

    Cambodia

    Cambodia lies in the tropics meaning that it is warm to hot year round and the climate is dominated by the alternating wet and dry seasons. Whilst it does rain in the wet season, there is no need to put off travelling at this time. The temples of Angkor Wat are at their most picturesque during the wet season and the forest comes to life.

    Dry Season: November to May
    Wet season: June to October
    Peak season: November to January

    Vietnam

    Population: 93.5 million

    Language: Vietnamese

    Predominant religion: 81% of the population has no religion followed by 9% Buddhist

    Some interesting facts:
    The Vietnamese language has six different tones. A change in tone changes the meaning of the word making the language somewhat difficult to learn (but English is widely spoken and the friendly locals are more than happy to help you with your Vietnamese pronunciation).

    Vietnam is one of the world’s last surviving one-party Communist states.

    Around 70% of the 93 million plus people that live in Vietnam, live in the countryside and over half the population are under 25.

    Cambodia

    Population: 15.15 million

    Language: Khmer

    Predominant religion: Buddhism (95%)

    Some interesting facts:
    It is hard to look past the dark history of the Pol Pot regime in the 1970’s where the Khmer Rouge terrorised the nation. From 1975-1979 over 2 million people were killed, some estimates are closer to 3 million. As a result the country has had spent the last 30-40 years rebuilding itself.

    Around half of the population is under 15.

    It was the Vietnamese who eventually stepped in to help Cambodia oust Pol Pot and the Khmer Rouge in 1979.

    Cambodia was a French colony until 1953. Many of the older generation speak French and there is a legacy of French bakeries throughout the country.

    Angkor Wat was built in the early 12th century and is the largest religious monument in the world.

    Related blogs & articles:    

    Travelbay-Blog---Discover-the-ancient-world-of-Angkor-Wat Travelbay-Blog-Travelling-with-kids 

    Travelbay-Blog---Snapshot--Ha-Long-Bay Travelbay-Blog-Snapshot--Hoi-An 

    Travelbay-Blog---Why-is-it-best-not-to-be-a-chicken-when-crossing-the-road-in-Vietnam- Travelbay-Blog-Life-on-a-bike-in-Vietnam 

    Travelbay Blog - 5 things to enjoy whilst in Vietnam    

    Travelbay Tip: 

    Extend your trip with 3 Days in Sapa or add on some time in Laos or Myanmar.

    Travelbay Vietnam - 3 Days in the Spectacular Sapa Travelbay Laos - Experience the Magic of Laos in 6 Days 

    Travelbay Myanmar - 8 Delightful Days in Mandalay, Bagan, Inle & Yangon Travelbay Myanmar - 10 Day Magical Myanmar Tour including 4 Night Cruise

    More Travelbay Tours to Vietnam & Cambodia: 

    Travelbay Vietnam – 14 Day Amazing Tour from South to far North including Sapa Travelbay Vietnam - 10 Days of Luxury in Hoi An and Ho Chi Minh City - 5 Star 

    Travelbay Vietnam – 10 Day Highlights of Vietnam Tour Travelbay  Cambodia & South Vietnam – Wonderful 10 Day Tour with 3 Night Luxury Mekong River Cruise 

        

       

    TERMS
    Terms & Conditions

    Booking Process:

    Upon purchase of your tour online you will immediately receive a receipt and order confirmation. Travelbay will contact the tour operator to confirm availability for all accommodation and transportation for your tour.

    As soon as we have confirmed the dates (usually within 48 hours sometimes a little longer at weekends) we will email you your booking confirmation.

    We will request further information from you to ensure that all your personal preferences are taken care of. This will include details such as your accommodation preferences, dietary requests, allergies, health issues, emergency contact and any special requirements. We will also request copies of the passport for each traveller so that we can organise and book all the flights that are listed as being included in the price of this tour.

    Very Important:

    It is extremely rare for any of these tours to not have availability (as we remove them when full) however, it is important to note that your dates are only confirmed once we have been in touch with you to confirm availability. Therefore, please wait on purchasing your international flights until you have received booking confirmation from us.

    In the unlikely event that there is no availability on your chosen date we will offer you alternate dates. If these do not suit we will fully refund your payment.

    Booking Information:

    • Quoted prices are per person.
    • Booking valid for selected and booked travel dates.
    • Please book at least 45 days prior to your desired date of travel.
    • Bookings are subject to availability.
    • Child prices:
      • Under age 5: 10% of adult price – if sharing a bed with parents. 
      • Age 6 – 10 years: 50% of adult price – if sharing a bed with parents. 
      • 100% of adult price if separate bed is requested.
      • Age 11 and over: adult pricing. 
    • Minimum group size is 2.
    • Maximum group size is 10. Please contact us if your group is larger than 10 people. 
    • The listed "Price per person ~ single" relates to having your own room for the tour. If you are a single traveller please note the minimum group size is 2, so you need to contact us prior to booking to ensure others have already booked on your preferred travel date. If you would like to travel alone, please contact us and we can arrange a custom quote. 
    • Maximum room capacity of 3.
    • If you would like to arrive before the start of tour or leave later and require extra nights’ accommodation, please contact us and we can arrange it for you at very reasonable rates.

    Inclusions:

    • 12 nights' accommodation.
    • 17 meals as per itinerary.
    • Domestic flights: Hanoi – Da Nang, Da Nang – Ho Chi Minh. Airline to be confirmed at the time of booking. 20kg checked baggage, 7kg hand baggage.
    • International flight: Ho Chi Minh – Siem Reap. Airline to be confirmed at the time of booking. 20kg checked baggage, 7kg hand baggage.
    • Mineral water on tour days.
    • Free wifi available at the hotel lobby.
    • English speaking local guides (in each location you will have a different guide).
    • Entrance and sightseeing fees as stated in the itinerary.
    • All airport transfers.
    • All transport as per itinerary. 
    • Taxes and service fees.

      Exclusions:

      • International airfares to and from Australia. 
      • Meals not outlined in the itinerary.
      • Drinks for all meals.
      • Visas to both Vietnam and Cambodia.
      • Compulsory dinner on 24 Dec and 31 Dec. Surcharge will be advised and added by tour operator.
      • Tips and gratuities.
      • Personal expenses such as telephone, laundry etc.
      • Others not indicated in the inclusions.

      Please Note:

      • Please bring an overnight bag with you, because you will not be able to (or want to) take all your luggage with you on the Ha Long Bay excursion and cruise. There would not be enough room to accommodate everyone’s luggage gracefully. You will be leaving from and returning to the same hotel in Hanoi where you can safely store your remaining luggage.

      General Terms & Conditions:

      • Your contract with Travelbay commences upon us providing you with a booking confirmation (not upon payment).
      • By purchasing this tour you confirm that you have read, understood and agree to these terms and conditions.
      • All prices we list are in AUD unless otherwise stated and include GST where payable.
      • This package, including any unused portion, cannot be exchanged for other services or cash.
      • Some accommodation providers may require that you present a credit card or cash deposit upon check-in to cover any additional expenses that may be incurred during your stay, for example mini-bar. You are responsible for the payment of any such additional expenses.
      • Please check baggage allowance prior to travel. The allowance may vary according to the destination, airline, cruise or coach operator. You are responsible for any excess baggage fees.
      • Travelbay recommends travel insurance. We would be pleased to provide you with a quote and support you in your insurance needs. Please click here or contact us on 1800 020 020.
      • It is your responsibility to ensure you have a valid visa, if required. Please click here for more information on visa requirements.
      • Passport and visa regulations can change and it is your responsibility to ensure that you possess the relevant travel documents before you travel. Delays can be experienced in obtaining a passport or visa, so you are advised to apply in plenty of time. We accept no responsibility in any regard in relation to customers who are denied entry to a country because they do not possess the correct travel documents.
      • It is also your responsibility to ensure that you hold a passport that is valid for at least six months beyond your date of return. If you hold multiple passports, you may be required to present your passport of residence on departing that country. If you hold a passport for a country to which you are travelling, you may be obliged to produce that passport on entering the country. Accordingly, you could be obliged to carry more than one passport when travelling overseas. You should make your own enquiries in relation to your specific circumstances and requirements.
      • It is your responsibility to ensure that all your details are recorded correctly. Any request for a name change after documents have been issued may incur amendment fees or result in the original booking being cancelled and in the case of airlines, the loss of a seat.
      • When purchasing flights, cruises and other carriage and travel services, the name on the passport must match the name on the ticket otherwise you may not be able to travel and insurance may be invalid. If, after purchasing products or services but before traveling, any member of your party changes their name you must notify the relevant carrier, or us, immediately so that the necessary changes can be made to your documentation. You may incur a fee.
      • Travelbay recommends you check with your doctor as to any immunisations that you may require or that are recommended for your travels.  Alternatively, you can visit The Travel Doctor or Travelvax for more information. For those of you who have any medical conditions please also ensure you are fit to travel and have all the medication you need with you. Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.
      • Many but not all suppliers have facilities for people who require assistance. If you have any disabilities or require special assistance, please let us know at the time of booking so we can check if suitable services are available.
      • It is your responsibility to review travel prohibitions, warnings, announcements and advisories issued by the relevant government agencies prior to booking travel or departing to international destinations. For Australian travellers, information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found on the Australian Government's travel advisory and consular assistance service website currently located at http://www.smarttraveller.gov.au. For travellers from other countries we recommend you check the travel recommendations of your country.
      • By offering reservations for travel-related products or services in relation to particular international destinations, Travelbay does not represent or warrant that travel to such points is advisable or without risk, and Travelbay is not liable for damages or losses that may result from travel to such destinations.
      • Travelbay sells tours on behalf of other Suppliers/Tour Operators. We rely on the relevant third party suppliers. Travelbay and the airlines, hotels and other Suppliers providing Services made available on or through this Website are independent parties and are not related parties. To the fullest extent permitted by law, Travelbay is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such Suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
      • Whilst we take great care to provide clear and accurate information, there may be occasions where there are inaccuracies or errors. To the maximum extent permitted by law, Travelbay does not guarantee the accuracy of, and disclaims liability for, any errors or other inaccuracies relating to the information, descriptions and activities displayed on this website and in our promotional material.
      • All accommodation and hotels are subject to change. If the stated hotel is not available a hotel of a similar standard and location will be booked.
      • Hotel ratings displayed on this Website and in our promotional material are intended only as general guidelines, and Travelbay does not guarantee the accuracy of the ratings. Hotel room images are representative only and the actual room occupied may vary in inclusions and décor.
      • In some circumstances, some specific products or services as contained on this website and promotional material may not be available due to circumstance beyond our control. In that situation, we will do our best to provide replacement products and / or services of a comparable nature and quality. Travelbay and our respective Suppliers make no guarantees about the availability of specific products and services.
      • Subject to relevant laws, if Travelbay merges, sells or otherwise changes control of our business or this Website, we reserve the right, without giving notice or seeking consent, to transfer or assign your Personal Information, content and rights that we have collected from you and any agreements we have made with you.
      • Travelbay reserves all intellectual property rights, including but not limited to, copyright in material and/or services provided by us.

      If you have any questions please email us 24/7 or call us Monday to Friday on 1800 020 020 to speak with one of our friendly team.

      For earlier dates and availability please call us

      21 September 2017

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